Terms and Conditions

Please read these Terms and Conditions carefully before placing your order.

1. These terms apply to all items supplied by Cotonoha Ltd, operating as Cotonoha (“we,” “us,” “our” or “Cotonoha”). If you have any questions concerning your purchase, please contact us here. We reserve the right to change these terms of sale at any time.

1.1 All products are subject to availability. If the products you have ordered are not in stock within 30 days from the date we receive your order, we will inform you as soon as possible. 

1.2 All products will be delivered to the address you provided when placing your order. Delivery time is subject to product availability. Any charges and taxes incurred in the country of destination are the responsibility of the buyer.

1.3 Our products can be returned within 7 working days from the date you received your products. Please inform us of the return in writing by visiting this page on our website. Please pack the items securely and return it with its original packing and the receipt or proof of purchase to: 

Akamichi 1-5-7
Ginowan, Okinawa
Japan 901-2205

1.4 All items must be returned unused or undamaged condition. Please note that you will be responsible for the costs of returning the products to us.

1.5 If all of the above requirements have been met, we will refund the price of the items within 30 days of your order to the same card used to pay for your purchase. There will be no refunds for shipping charges.

1.6 As we process your order, we will inform you by email if any items you order are unavailable. If you want to cancel your order, please contact us as soon as possible here. If we have already processed your order, it may not be possible to cancel, so please refer to lines 1.3 and 1.4 of these Terms and Conditions. 

1.7 We reserve the right to cancel the order if we have insufficient stock to deliver the products you have ordered, or we do not deliver to your country. If we do cancel your order, we will inform you by email and re-credit to your account any sum deducted by us from your credit card within 30 days of your order. 

Intellectual Property

2. Our trademarks may not be used in connection with any product without the prior written consent of Cotonoha.

Applicable Law

3. These terms of sale will be governed and construed in accordance with the laws of Japan. 

Privacy Policy

4. We will not use or share your information with anyone except as described in this Privacy Policy. Visitors purchasing products through our online store will be asked to provide personal information that may include your email address, name, delivery address, a valid credit card number, expiration date, and CSC. This information allows us to process your order and to let you know the status of your order.

4.1 By using this site, you are giving us consent to Cookies being placed on your computer or other internet browsing device. We use Cookies to collect information. If you do not wish Cookies to be placed on your computer or device, you can instruct your browser to refuse all Cookies. 

4.2 We may use your personal information for our internal marketing and demographic studies, so we can continuously improve our site to better meet our visitors’ needs.

Last updated on January 1, 2018.